MAIN PURPOSE OF JOB:
Be the first point of contact for fundraising enquiries ensuring excellent customer service.
Assist with fundraising events and activities, taking responsibility for managing participants and logistics as required in sponsored events.
To provide general administration and support to the Fundraising Manager.
The post holder will work closely with the following:
MSRRF staff team
External partners and suppliers
This position does not have any line management responsibility
SCOPE OF JOB:
Providing donor support
Supporting the Fundraising Manager
Administration of the database
Marketing and PR (including social media)
DECISION MAKING AUTHORITY:
Responsible for ensuring fundraising stock levels are maintained.
Writing and updating general thank you letters and email templates.
Main duties and responsibilities
First point of contact for all fundraising enquiries (via post, email, website etc) and providing excellent supporter and customer care.
Responsible for the general fundraising email inbox and responding to enquiries or passing to the relevant team member.
Responsible for the correct logging of income on the database.
Ensure general thank you letter and email templates are updated
Responsible for sending thank you letters and certificates within a time frame.
Work with other team members to prepare and send the
eNewsletter to our supporters.
Provide ‘in-house’ design support to fundraising team i.e. sponsorship forms, promotional posters, tickets, adverts, invites, etc
Keep records of invoices, expenses etc and match to monthly
Responsible for fundraising materials and stock levels.
Responsible for effective tracking of collection tins including ensuring income is received and collection tins returned.
General administrative duties such as answering telephone calls, mail, covering reception absences, note taking at meetings, mailings etc
Work alongside the Fundraising Manager to ensure successful fundraising events.
Support the Fundraising Manager in our event fundraising activity including organisation and preparation of events.
Attend and give assistance at fundraising events
Send sponsorship packs and materials to event participants and other fundraisers.
Assist with mailings.
Manage the process of events registration including:
checking online fundraising pages (JustGiving etc) logging participants details and income contacting participants/enquiries and sending materials etc passing contact details to the relevant member of the team sending thank you letters and certificates after events.
Work with the MSRRF team to use social media to raise awareness of our fundraising activities and events.
Keep up to date with events/community fundraising initiatives.
The post holder will be working in a developing environment and he/she will therefore be expected to undertake other appropriate duties as required for the effective operation of MSRRF.
Fundraising Assistant - Person Specification
Qualifications and Skills
Educated to A level or equivalent qualification
At least one year in an office environment
Proven customer service skills
Use of social networking sites such as Facebook, Twitter, Instagram
Ability to handle mail merge
Knowledge and Skills
Competent with MS Office particularly Word, PowerPoint and Excel
Excellent interpersonal skills and the ability to communicate well with a broad range of people
Positive ‘can do’ attitude
Ability to work to and meet deadlines
Ability to work in a team and on own initiative
Flexibility to work occasional unsocial hours, weekends, evenings and travel - as required.
Clean driving licence and use of a car.
Experience/Knowledge of fundraising
Health and Safety:
Responsibility for health and safety in the area under his/her control and ensure that he/she is familiar with MSRRFs policy statement on health and safety at work.
Equality and Diversity:
Respect the unique contribution of every individual and work positively in an equal opportunity and diverse environment.
If you would like to apply for this job, please email your CV and a covering letter to Dan Nelson: firstname.lastname@example.org, detailing your suitability for the role. Please ensure you state in your application where you saw the post advertised.The closing date for this vacancy is midday on Friday 5th May. You will be contacted to confirm if you have been selected for interview after this date. Interviews Mid May.